Privacy Policy 1cuci

1. Information We Collect

When you register and use the 1cuci platform, we collect several categories of personal information to ensure that a safe and responsible service can be provided. This information is collected directly from you or automatically through your use of our platform.

Identity Information:

• Full name as stated on your identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth for age verification purposes (21 years and above)
• Current residential address
• Mobile phone number and email address

Financial Information:

• Bank account number or e-wallet details used for deposits and withdrawals
• History of deposit and withdrawal transactions in your 1cuci account
• Preferred payment methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency

Platform Activity Information:

• Login data and gaming session activity
• Betting records and game results
• Game preferences and platform usage patterns
• Communication history with the customer support team

Technical Information:

• IP address of your device when accessing the platform
• Type and version of web browser used
• Device information including operating system
• Cookie data and session identifiers

2. How We Use Your Information

1cuci uses the personal information collected solely for purposes related to providing a safe, responsible online betting platform service that complies with international licensing requirements.

The main purposes for which your data is used include:

• Identity and age verification during new account registration
• Processing deposits and withdrawals via your chosen payment method
• Fulfilling Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Providing customer support via live chat and email in Malay and English
• Sending account-related notifications, bonus updates and policy changes
• Detecting and preventing fraud and unusual activity in accounts
• Overall platform improvement based on usage patterns

3. Data Storage and Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, damage or unauthorised disclosure.

• All data transmitted between your device and 1cuci servers is protected using SSL/TLS encryption protocols
• Account passwords are stored in hashed form and are never stored in plain text
• Access to the player database is restricted to authorised personnel only
• Our systems are audited regularly by independent third parties to identify and address any security vulnerabilities

The data retention period covers the duration your account is active and any additional period required by applicable laws and licensing requirements, typically not less than five years after account closure.

4. Disclosure to Third Parties

1cuci does not disclose players' personal information to third parties except in limited and specific situations as stated below:

• Payment Processors: Information required to process deposits and withdrawals is shared with relevant payment service providers such as the FPX gateway, Touch 'n Go and cryptocurrency processors, solely to complete the transaction.
• Game Providers: Limited technical data is shared with licensed game providers to ensure game integrity and compliance with licensing agreements.
• Regulatory Requirements: Information may be disclosed to relevant authorities when required by law, court order or applicable licensing requirements.
• Fraud Prevention: In cases of suspected fraudulent activity or financial crime, relevant information may be shared with the appropriate law enforcement agencies.

5. Cookies and Tracking Technologies

The 1cuci platform uses cookies and similar tracking technologies to improve the user experience, maintain login sessions and analyse usage patterns for platform improvement purposes.

There are several types of cookies used:

• Session Cookies: Temporary cookies that are deleted when you close your web browser. Used to maintain login status and current session preferences.
• Persistent Cookies: Cookies stored for longer to remember your account preferences and settings for future visits.
• Analytical Cookies: Used internally to understand how players interact with the platform, for service improvement purposes only.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the 1cuci platform, including the ability to remain logged in.

6. Player Rights Regarding Personal Data

As a 1cuci player, you have certain rights regarding your personal information stored in our systems. These rights can be exercised by contacting our customer support team.

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Correction: If any of your information is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Deletion: Subject to applicable licensing and legal requirements, you may request the deletion of your personal data when your account is closed.
• Right to Restriction of Processing: In certain circumstances, you may request that we limit how we use your data.
• Right to Withdraw Consent: You may withdraw consent for certain data processing at any time, although this may affect our ability to provide services in full.

To exercise any of the above rights, please contact 1cuci customer support via 24/7 live chat or by email at support@1cuci.onl. We will process your request within a reasonable timeframe, depending on the complexity of the request.

7. Child Protection and Age Restrictions

1cuci strictly prohibits any individual under the age of 21 from registering an account or using our platform in any capacity. This is an absolute requirement with no exceptions.

We do not intentionally collect personal information from individuals under the age of 21. If you believe we may have collected information from an individual below the age limit, please contact us immediately so that appropriate action can be taken.

Parents and guardians are encouraged to monitor their children's internet usage and use suitable parental control software to prevent unauthorised access to online gambling platforms.

8. Amendments to This Privacy Policy

1cuci reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect immediately upon being published on this website. For significant amendments, we will send a notification to players via their registered email or an in-account notice before the changes take effect.

Continued use of the 1cuci platform after any amendments is considered your acceptance of the updated version of the Privacy Policy. We encourage players to review this page periodically to ensure they remain informed of our current privacy practices.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, the 1cuci team is ready to assist you.

You can reach us via 24/7 live chat available directly within the platform, or by email at support@1cuci.onl. Our support team operates full-time in Malay and English to ensure every player enquiry is handled effectively.